ABN: 96 119 230 107
About this Policy
This Privacy Policy (“Policy”) describes how Pro Kinetics (Aust) Pty Ltd (“Pro Kinetics,” “we,” “our,” or “us”) collects, handles, and protects the privacy of your personal information. We are committed to maintaining the privacy and security of your personal data in compliance with applicable privacy laws, including the Australian Privacy Act 1988 (Cth).
This Policy outlines the types of personal information we collect, the purposes for which we collect it, how we store and secure it, to whom we may disclose it, and your rights regarding your personal information.
We may update this Policy from time to time, and the most current version will be available on our website at [insert URL]. By engaging our services or interacting with us, you consent to the practices outlined in this Policy.
Types of Personal Information We Collect
Pro Kinetics collects various types of personal information depending on your interaction with us, including but not limited to:
- Name, address, email address, and phone number
- Company details and your professional title
- Log-in details for access to our systems or portals
- Interests, preferences, and feedback
- Financial and payment details necessary for our transactions
- Employment history and other personal details if you apply for a job with us
We may also collect sensitive information, such as health or criminal history data, only when required and with your explicit consent.
How We Collect Personal Information
We collect personal information directly from you when you:
- Engage with us to provide services
- Communicate with us via email, phone, or website forms
- Visit our website (which may use cookies to enhance your user experience)
- Participate in feedback or surveys
- Apply for a position within our company
Additionally, we may collect information from third parties, including business partners, publicly available sources, and third-party providers of services such as recruitment agencies.
Use of Personal Information
Pro Kinetics uses your personal information for the following purposes:
- To provide and manage our freight forwarding, logistics, and other services
- To communicate with you about our services, updates, and offers
- To improve our services and operations
- To process financial transactions
- To manage employment or contractor relationships
- To comply with legal and regulatory obligations, including customs and government reporting
- For marketing purposes, including sending you information about services that may be of interest to you (with your consent)
You may opt out of receiving marketing communications from us at any time by contacting us at the details provided below.
Disclosure of Personal Information
In the course of our business operations, we may need to disclose your personal information to third parties, including:
- Shipping lines, freight forwarders, customs brokers, and other logistics partners
- IT service providers, including cloud storage providers
- Regulatory and government bodies, such as customs and quarantine authorities
- Legal, accounting, and financial advisers
- Law enforcement or other entities as required by law
- Prospective buyers or transferees in the event of a business sale or asset transfer
We will not disclose your personal information to third parties for their marketing purposes without your consent.
International Transfers
In some cases, your personal information may be disclosed to overseas recipients, particularly where our services involve international logistics or transactions with overseas partners. Where such disclosures occur, we will take reasonable steps to ensure that your personal information is protected according to Australian privacy laws or similar safeguards in the relevant jurisdiction.
Data Security and Storage
We take reasonable steps to safeguard your personal information from misuse, loss, unauthorised access, modification, or disclosure. We use industry-standard security measures to protect the information we store, both electronically and in hard copy.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once the information is no longer needed, we will securely dispose of or de-identify it.
Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To request access or correction, please contact us using the details below. We may need to verify your identity before providing access, and we will respond to your request within a reasonable timeframe.
If we deny your request for access or correction, we will provide you with written reasons and information on how to lodge a complaint.
Complaints
If you believe we have breached our obligations under this Policy or applicable privacy laws, or if you have concerns about our handling of your personal information, you may submit a complaint by contacting us in writing. We will investigate your complaint and provide you with a response within a reasonable time.
If you are dissatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the relevant privacy authority in your jurisdiction.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
Pro Kinetics (Aust) Pty Ltd
ABN: 96 119 230 107
E: [email protected]
PH: +61 3 9017 9299
This Privacy Policy reflects our commitment to protecting your personal information and handling it in accordance with applicable privacy laws. We encourage you to review this Policy periodically to stay informed of how we manage your personal information.